Return Policy Page

Gibika Grocery E-commerce Website Return Policy

At Gibika, we aim to provide you with the best quality grocery items and the highest level of customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

1. Eligible Items for Return:

You may request a return for eligible grocery items under the following circumstances:

Defective or Damaged Items: If you receive grocery items that are defective, damaged, or spoiled, you can request a return.

Incorrect Items: If you receive the wrong grocery items in your order, we will gladly accept the return.

2. Initiation of Return:

To initiate a return, please follow these steps:

Log in to your Gibika account.

Navigate to your order history.

Select the order containing the item you wish to return.

Follow the provided instructions to submit a return request.

3. Return Conditions:

Timing: Return requests must be made within [Return Window] of receiving your order.

Original Packaging: Items must be returned in their original packaging and in the same condition as when you received them.

4. Return Process:

Upon approval of your return request, you will receive instructions on how to return the item, including the address for the return. You will be responsible for any shipping costs associated with the return.

5. Refund or Replacement:

Once we receive the returned item and inspect it, we will provide one of the following options:

Refund: We will issue a refund for the cost of the returned item to your original payment method.

Replacement: If you prefer, we can send you a replacement for the same item.

6. Non-Returnable Items:

Certain grocery items are not eligible for return due to health and safety reasons. These include, but are not limited to, perishable items that are not defective or damaged.

7. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at gibika7@gmail.com.

8. Changes to this Policy:

We may update our Return Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date.

Thank you for choosing Gibika for your grocery shopping needs. Your satisfaction is important to us, and we are dedicated to providing a convenient and hassle-free return process in the event that you are not completely satisfied with your purchase.